What’s what in the Softphone

Zone 1: Status field

Want to change your status? Click on your current status and select a new one from the menu.

See how to change your activity

Zone 2: Search bar

Here you can:

• Enter the name of a contact you want to call. The Softphone will search for all matching contacts.

• Enter a new phone number.

See how to make a call

Zone 3: Contacts – calls – call log

Contacts

In this tab, you’ll find a list of all your contacts. You can also immediately see the status of your colleagues.

• Click the phone icon next to a name to call a contact directly.

• Click the chat icon to start a chat session.

Calls

Here you can manage your active calls.

• Use the icons at the bottom of the screen to answer, hold, or end a call.

Want to transfer a call?

• During your active call, start a new call by selecting a contact from the list or using the dial pad. Your current call will automatically be placed on hold. Wait until the new contact answers.

• Once the new contact answers, click the ‘Transfer call’ icon. An extra arrow will appear next to your other call.

• Click ‘Transfer’ in the third-party call window.

Call log

Here you get an overview of your calls:

• All calls: in the ‘All’ tab

• Missed calls: in the ‘Missed calls’ tab

• Voicemails and recorded calls: in the ‘Inbox’ tab

Zone 4: Audio settings

In this zone, you can:

• Turn your microphone on or off

• Change your audio profile

• Adjust the volume using the slider

See how to switch devices