It is advisable to have a number of extra SIM cards in case a new user joins the company, a telephone gets lost etc. When your stock of SIM cards is almost used up, you can request new SIM cards via the portal.
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Open the portal using https://my.dstny.be. You’ll find more information about logging in here.
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Via the left-hand menu, go to
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Self-service
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UC & Mobile
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Request SIM cards
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Click on “+request SIM cards” at the bottom right.
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Enter the mandatory details and check the delivery address.
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Click on “+Send request”
You will normally receive the SIM cards within 3 working days after submitting the request. If you have not received your SIM cards after this period, just let us know at customer-delivery@dstny.be of on +32 2 401 97 00 (option 4).