As the fleet administrator, you can manage the mobile services of the users in your company in the MyDstny portal.
You’ll find out on this page how to:
Overview of all services per user
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Open the portal using https://my.dstny.be. You’ll find more information about logging in here.
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Via the left-hand menu, go to
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Self-service
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UC & Mobile
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Manage users
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Click on the name of a user.
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You will now see all of that user’s configured services in a list and in detail.
Overview of the mobile services in your company
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Open the portal using https://my.dstny.be. You’ll find more information about logging in here.
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Via the left-hand menu, go to
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Self-service
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UC & Mobile
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And click on “Service overview”. You’ll then see a list of all users in your organisation.
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You’ll then see a list of all mobile services in your organisation.
Add a mobile service to a user
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Open the portal using https://my.dstny.be. You’ll find more information about logging in here.
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Via the left-hand menu, go to
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Self-service
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UC & Mobile
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Manage users
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Click on the name of the user for whom you want to add a new service (or use the search function).
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Click on “Add Service”
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Follow the activation flow. The service automation flow is an automated process which allows you to add and configure new services for an existing user.
Change an existing service for a user
You can change the selected services or bundles for a user at any time, for example if a user has to call a lot of international numbers for a short period or if the selected data volume is no longer enough.
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Open the portal using https://my.dstny.be. You’ll find more information about logging in here.
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Via the left-hand menu, go to
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Self-service
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UC & Mobile
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Manage users
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Click on the name of the user for whom you want to change an existing service or bundle (or use the search function).
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Choose the service you want to change and click on “Manage service” at the top right.
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Select the desired options and click on “Save”.
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Confirm your selection by clicking on “Continue”.
Naturally, a change will have an impact on the next bill. For more information on how the billing is changed, see “Billing – changed services”.
Deleting an existing service for a user
As a fleet administrator, you can delete mobile services for users, up to a maximum of 30% of the total mobile contract, within your current contract period.
If you would like to delete multiple mobile services, contact your account manager or sales@dstny.be.
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Open the portal using https://my.dstny.be. You’ll find more information about logging in here.
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Via the left-hand menu, go to
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Self-service
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UC & Mobile
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Manage users
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Click on the name of the user for whom you want to delete an existing service or bundle (or use the search function).
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Select the service you want to delete and select the “Remove” icon at the top right.
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Confirm that you are sure you want to delete this bundle with “Yes”.
Naturally, a change will have an impact on the next bill. For more information on how the billing is changed, see “Billing – changed services”.